How to Shop on Babyworld
This is a step-by-step guide to enable you to shop smoothly and successfully on babyworld. Follow these simple steps and you will not only be able to purchase goods online but add items to your bargain list, wish list or reorder list, email items to a friend and view and change items in your shopping basket.
Menu
Shopping Basket - This is where items go after you have selected the Buy Now option. This is the stage before you move to the checkout, you therefore have the option to remove items, change quantities, choose which area of the UK you are shipping too, see how much the items total, add any discounts you are entitled to and select your payment method. The step-by-step guide will show you how to do all of the above.
Checkout - This is where you pay for the items you have selected. In this area you are able to edit shipping and billing details. You are also able to edit your payment details if you have chosen to pay online. The step-by-step guide will show you how to use the checkout.
Bargain List - This is a list of items that you would like to buy when on sale rather than at full price. When you place items on this list you will be notified by email when any of these items are on special offer. You are able to edit the list as your wishes change. The step-by-step guide will show you how to create this list.
Wish List - Your wish list consists of items that you desire, but do not want to buy immediately. You can easily edit this list and purchase from it when you are ready. The step-by-step guide will show you how to create this list.
Reorder List - This is a list of items that you know you will need to reorder, by placing items in this list you can later purchase them and you are easily able to edit the list. The step-by-step guide will show you how to create this list.
Email to a Friend - By selecting this option you can send a person of your choice an email asking them to look at the item you have chosen. This is handyif you see something you think a friend would like or would like to buy you! The facility allows you to send either a link to the item or the whole internet page. The step-by-step guide will show you how to perform this function.
My Account - Your account is where your registration details are kept. When in this area you can edit your billing and shipping addresses, change your password and subscribe to or un-subscribe from our Newsletter Mailing List. You can also retrieve your password be clicking the link to have the password sent to you. From your account you can also look at your bargain list, wish list, and reorder list. You are also able to sign off so you can keep your information private when not using it. If you would like help in performing any of these functions please consult the Help/Frequently Asked Questions Section.
If you do not have a babyworld shopping account you will need to create and account.
Your babyworld shop account is not the same as your babyworld account and you will NOT be able to log in using your babyworld member username and password. Therefore you need to create your babyworld account when you wish to purchase an item, (you will only have to do this once).
To create an account go onto the babyworld shop home page and click on one of the Sign In links found either at the top right hand corner of the screen or above the product picture. Or alternatively click on Create an Account which is found above the product images.
By pressing the Sign In buttons you will have the choice of Sign In or Create an Account. Please select Create an Account. This will take you to a form which you are required to fill in to register, (you are taken automatically to this page if you press Create an Account on the home page). If you are already a babyworld member it is fast and easy to fill in this form, just click on Use my babyworld Details under My Account Login Information. If you have entered the shop from the babyworld site and are signed in on the site then your details will appear as soon as you click on Use my babyworld Details.
If you are not a babyworld member all you have to do is enter your babyworld username and password in the box that appears. Please bear in mind that these are the details we will use to deliver your item to you and therefore please check that your details are up to date. We also require your telephone number so that the courier is able to deliver your goods.
Remember that if you are a babyworld member already then signing in will activate your 5% discount.
If you are not a babyworld member then you will need to fill out the form yourself.
The My Account Login Information enables you to sign in and out of the babyworld shop. You will therefore need to remember this information for future use. The Billing Information enables us to send you an invoice for any goods purchased. At the bottom of the form are two tick boxes, leave the box on the left ticked if your delivery address is the same as your billing address. If different, uncheck the box. When you uncheck the box another form appears below so that you can input your delivery address. The tick box on the right is for subscription to the email shop newsletter. If you wish to receive this then please leave the box ticked. Uncheck the box if you don't wish to recieve the newsletter. If you are not satisfied with your form press the Reset button and this will clear the form. Once you have completed the form to your satisfaction then press the Save button. You will automatically receive an email confirming your registration and detailing your username and password. You will also be taken back to the shop homepage as a signed in customer.
Once you are a registered customer you can sign in whenever you want simply by clicking Sign In. On the Sign In panel is an option for the shop to Save your Password so that you do not have to type in your email address and password every time you want to sign in. This is not recommended for shared computers. We suggest that you sign in when you enter the babyworld shop but there are options to sign in at any stage of the buying process up until you wish to go to the Checkout or you want to look at your My Account at which point you must sign in.
Step 2 - Search and Browse for the item(s) you want to purchase:
Searching for a product can be performed in several ways.
If you know what you want and would like to know if babyworld stocks it then use our Search Engine. This can always be found in the top left hand corner of whatever page you are on. Once you have your search results simply click on the image to view the product and its description. You may like to browse the site in which case you can either select one of the images on the homepage or use the Department listings on the side of the homepage. A brief description of our categories is below:
On the Move - These are items for travelling with your baby. You can choose from Hot Wheels which are prams and their possible additions, Accessories which covers travelling accessories, Car Seats and also Baby Carriers.
Making A Splash - Includes goods and accessories you need for bathing and pampering your baby with products such as massage oils. Also includes Potties and loo seats and swimming accessories.
Having Fun - This is where you'll find toys for your baby, including learning toys and bouncing and swing equipment. These range from hand crafted wooden toys to the Teletubbies!
Feeding - Here you'll find everything you need to feed your baby from newborn to toddler, including breast pumps, high chairs, bibs, sterilising equipment and cutlery.
Changing - Everything for changing the baby, changing mats, tables and bags.
Bedding - Sheets and blankets, mattresses, cot toys and bumpers, all chosen to ensure a comfortable and safe nights sleep for your child.
Furniture and Nursery - In this department you will beds for your baby from newborn to their first solo bed and other desirable items for the nursery.
Safe and Sound - Baby gates, monitors and other gadgets and gizmos; designed to keep your baby safe.
Gift Ideas - Stimulating and quality christening gifts and presents for all budgets. Many are unique to babyworld.
Other Services - 247-GP offers an inexpensive peace of mind service that gives you telephone access to a British GP at any time wherever you are.
When you enter different departments a category list appears along the left hand side of the screen. Simply click on these and you will be taken to the relevant section. Alternatively you can click on the featured products which are on the right hand side of the screen to view the product and description if something catches your eye. You can navigate your way back by using the navigation tool bar which will direct you back to the homepage or to different sections within the department you are presently in.
Once you are looking in a particular section viewing particular products you can use the back or forward buttons which appear at the bottom of the product description to look at the next product in the range.
You can also use our How to Choose Guides to provide you with comprehensive and up to date information about what you should be looking for in your product. We are also in the process of compiling trouble shooting flow charts to enable you to be directed to the correct product for you and yor baby from our selection of products. By clicking on your result you will be taken to the product and its description where you can then choose to purchase your item. If you are still unsure of what you should be buying you can look at our lists of essentials you need for your baby at particular stages, or please feel free to email or phone Customer Services where one of our advisors will be happy to help you.
Customer Services Contact Information:
Email: brenda@babyworld.co.uk
Tel: 01491 821 877
Step 3 - What do you want to do with the Product you Like?
Once you have looked at a product and its description please check that you have got the right colour or model you want. To view other versions of the product click on Click for Other Views. Having chosen which version you want go to Select Item, click on the arrow and select the version you have chosen. This will ensure that you purchase the correct item.
Once you have selected a product, you can put it on your bargain list, wish list or reorder list, email it to a friend or select the item for purchasing. To put it on one of your lists select the relevant button on the right hand side of the screen underneath the Order Here! box.
This will move the item straight onto your list; you can edit your list by going into My Account or selecting the relevant list from the tool bar at the top of the page. Please note that the list options will not be available to you if you are not signed in. To email the item to a friend click on the Email to a Friend button on the right hand side of the screen. A pop up will appear with a form in side it. Fill the form in and edit the note if you would like to. Then choose whether you would like the page sent as a link or as the whole page. Then press Send. If you choose not to send press Close. Once you have pressed Send a box will appear confirming that the email has sent and will ask you to close the box. Press the Close button to do so.
If you have decided that you would like to purchase the item then go to the Order Here! box, choose how many of this item you would like by editing the Quantity box. Once you are satisfied press the Buy Now! button. This will place the item in your shopping basket. You can continue shopping after this and keep adding items to your basket.
Step 4 - Checking Your Shopping Basket
Once you have finished shopping and wish to purchase your item click on the My Basket button in the top right hand corner, or select My Basket in My Account. This will enable you to see what is in your basket.
Once here you can remove items and/or change the quantities of your product. Additionally you can go back to shopping if there's something you've forgotten by clicking on Continue Shopping on the bottom right hand corner of the screen. Furthermore you can view the total cost of your items including postage and packaging on the right hand side of the basket.
Please change the destination country to UK Outlying Areas if you live in the Outer Hebrides, Isle of Man, Channel Islands, Scilly Isles and Northern Ireland, please be aware that this will affect the cost of postage and packaging.
If you are a registered babyworld member a code will have appeared in the Discount Code box on the right hand side of the screen. To activate the code and get your 5% discount you need to click on Update Changes. You will only have to do this once as after that our system will know you are a babyworld member and the discount will automatically be applied. If you have another discount code please enter the discount into the Discount Code box. Please note it is only possible to have one discount code in use on any product. If you wish to purchase the items in your basket please select how you want to pay. You can either pay by Credit/Debit card or request an invoice by email.
When you are ready to pay, click on Checkout at the bottom right hand corner of the basket. You will be taken automatically to the till, where you can edit either the billing address or the shipping (delivery) address, by clicking on Edit on the relevant address boxes. Once you are happy that these are correct, you can add any instructions that you wish to be considered in the Notes box underneath the billing address. Finally check or fill out your card details if you have decided to pay by card online. Red stars by the card boxes show details that you need to input.
When you are happy click Continue. One of two things will happen; you will either be asked to correct mistakes with your card details or you will be taken to a new page confirming your purchase details. Once here please take note of your order number in case you have any queries. If you are unhappy with anything click on Back and make any changes necessary. When satisfied with the invoice click on Process Payment at the bottom of the page. Please only press this if you really want to purchase this item, as once you have pressed this button you will be charged for your goods.
Once you have clicked on Process with ProtX you will be taken to a screen confirming your order.
If you do not want to pay by credit/debit card you can select to request an invoice by email at the shopping basket. This will allow you to pay by cheque. If you have requested an invoice by email there will be no card details to fill in at the Checkout.
When you are satisfied that everything in the Checkout is correct, click on Continue at the bottom of the page, you will be taken to a new page confirming your purchase details. Once here please take note of your order number in case you have any queries.
If you are unhappy with anything click on Back and make any changes you feel necessary. When you are satisfied with the invoice click on Process to confirm that you would like to pay for your item. When you click on this you will automatically have an invoice sent to you, this is in the form of an order confirmation sheet. You will only receive the item once your payment method has been sent to us and cleared, this usually takes 5-7 days. Please note that once you have been invoiced you have entered a contractual obligation to pay for the item.
Please make cheques payable to babyworld.com Ltd, and send to:
Brenda Atkinson, babyworld.com Ltd, Slate Barn, Mongewell Park Farm, Mongewell, Wallingford, Oxfordshire, OX10 8BSYou have now completed your shopping. Thank you!
If you have any further queries and none of the guides or help pages answer your question then please do not hesitate to contact us:
Email: brenda@babyworld.co.uk
Tel: 01491 821877